Last year, there were numerous unintentional 911 calls placed from our phone system. This causes frustration with the county dispatch and our School Resource Officer when dispatch cannot connect with the individual who called for confirmation. The School Resource Officer or another deputy must then check for an actual emergency. With continued false alarms, comes a decrease in effectiveness and timeliness of responses to our school district.
This is a common problem with phone systems that use "9" to dial an outside line. After looking at different possible solutions, we have determined the best option is to make the change to our phone system to use "8" to dial an outside line. This change will happen on Friday, August 6th.
We will run an awareness campaign during the months of August and September in an effort to communicate this change to all staff.
While this solution is not ideal, we believe it is the best option.
As always, reach out to the Tech Department with any questions!
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