Parent Portal
There are two new articles on the knowledge base for tips on troubleshooting parent portal login issues.
- One of the articles is for how you as staff can help troubleshoot before contacting the help desk.
- The other article can be shared with parents/guardians to have them check things on their end.
On another note, settings have been changed for the Knowledge Base and you will now need to login with your staff account credentials to view the articles. If you have any issues, contact Brittany Hice.
SchoolMessenger
There is a new knowledge base article to show how to see a broadcast report, check recipient delivery status, see if a recipient has blocked our communications, and remove them from the blocked list if needed.
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