Google Meet on Macbook

There seems to be a problem with Google Meet and hardware acceleration on Macbook computers. The problem might also manifest with our video applications.

If you use a Macbook and are experiencing video problems, especially with Google Meet, try the following steps:

• Open Google Chrome
• Click the three dots in the top right corner, then select Settings
• In the center you will see a box that says Search Settings, in that box type "Hardware Acceleration"
• Uncheck "Use hardware acceleration when available"
• Select Relaunch

This will relaunch your Google Chrome browser.

Test Google Meet to see if performance issue are improved.

Technology Support

I hope everyone is healthy and taking care of themselves and their family during these challenging times.

With the new challenges of distance learning I wanted to make sure everyone has the technology support you need. If you are having problems with your computer or just have questions in general, we are here to help. There are multiple methods to request assistance:

• Submit a help desk ticket at  http://helpdesk.calschools.org
• Send an email to helpdesk@calschools.org
• Call the help desk at 616-528-6000 or extension 7990

Our current hours of operation are Monday - Thursday from 9:00 AM - 3:30 PM. However, we are monitoring help desk tickets outside our normal operating hours.

If you are having problems with your computer a technician will be in touch to schedule a remote session. If needed we can make an appointment for you to bring your computer in for service or replacement.

We are here to support you, if you need help please don't hesitate to ask.

Thank you and stay safe,